Delete Your Data

Under GDPR and COPPA regulations, you have the right to request deletion of your child's personal data. We will process your request within 30 days.

✅ What We Delete

• Order data from our database
• Generated video file (from HeyGen)
• Child information and preferences
• All personal data associated with the order

📋 What's Kept

• Payment records (7 years for tax)
• Consent audit trail (compliance)
• Deletion request record

Frequently Asked Questions

How long does deletion take?

We will process your deletion request within 30 days. Most requests are completed within 7 days. You'll receive a confirmation email once complete.

What's my order ID?

Your order ID was included in the confirmation email you received after placing your order. It's a long string of letters and numbers (UUID format).

What's the difference between deletion and refund?

Deletion removes your child's data. Refunds must be requested through Stripe and are handled separately. Contact support@santaswhisper.com for refund assistance.

Can I delete a specific child's data from a multi-child order?

This form deletes the entire order. To delete specific children's data, please contact privacy@santaswhisper.com with your request.

Having trouble? Need help with your deletion request?

This deletion request is governed by GDPR Article 17 (Right to be Forgotten) and COPPA Section 312.4 (Parental Right to Delete). Your request will be processed in compliance with applicable data protection laws.